Involved in a situation with damage or an accident with your GetGo?

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Situations involving accidents and damages while driving a GetGo can happen to anyone — and they can involve people, and damages to vehicles and public or private property.

Here’s what you can do.

Illustration of a blue car emitting smoke with two people nearby, one asking, 'Are you okay?'

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Common types of accidents What to do during an accident What to do after an accident Your accident questions, answered!Helpful articles

What are the most common types of accidents?

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Rear-end collision

This happens when the rear vehicle collides with the one in front of it.

Three blue electric cars in a row with lightning bolt symbols above indicating charging or electric power.

Chain collision

This happens when 3 or more vehicles are involved in a single accident.

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Damage to government property

Damage to government property such as road signs, traffic lights, etc.

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Sideswipe collision

This happens when two vehicles brush against each other.

What to do if you get into an accident

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Check whether you or anyone is injured

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Stay calm. If possible, turn on the hazard lights and avoid moving the vehicle involved.

Call GetGo’s Accident hotline

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Please call our 24/7 hotline at 6564 3846 (656GETGO).

Share the accident details with us

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Go over the accident details with our Support Team.

Gather details from all parties involved

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Gather details like drivers’ name(s), phone number, car plate number(s), and take clear accident scene photos.

Stay contactable for 60 minutes

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Our Accident Response Team will arrive within 45-60 mins.

Don’t leave until authorised to do so

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If public property is damaged, don’t leave until authorised by the Traffic Police.

What to do after an accident

Here’s what you must do after experiencing a vehicle accident.

Two people repairing a dark car with the hood open and a traffic cone placed in front.

Wait for the investigation outcome

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We may contact you as part of our investigation process.

It may take 3 days to 2 weeks or more depending on the incident.

Check your email inbox

Look out for the following emails:

Accident investigation outcome
Billing notice
Repair invoice

Your account will be banned temporarily

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Your account will be temporarily banned until the investigation is complete, or if necessary, payment is made.

Learn more about vehicle accidents

FAQs

What happens after a booking involving an accident?

After the accident, please expect your account to be temporarily banned during investigations. We’ll also send you an accident investigation outcome, pre-billing notice, and an official invoice via email. Learn more.

How long will it take to settle my accident case?

It depends on the nature, and complexity of the accident. The cooperation and length of the legal or insurance processes involved will also play a part.  Find out more.

What is Collision Damage Waiver (CDW) and how can it help me in an accident?

CDW is an additional insurance coverage that helps reduce your insurance excess in the event of an accident. Learn more here.