1.1 Purpose

1.2 Scope

1.3 Maintenance Regime

1.3.1 Scheduled Workshop Servicing

• Every 10,000 km travelled; OR
• Every six (6) months from the date of last service; OR
• As recommended by the vehicle manufacturer or dealer.

1.3.2 Maintenance Records

• Vehicle registration number
• Date of last service
• Mileage at last service
• Services performed
• Name and details of the authorised workshop
• Next service due date and/or mileage

1.3.3 Tyre Maintenance

• Tyre inspections are conducted semi-annually (every six months) by a qualified technician.
• Inspections assess tread depth, tyre pressure, and overall condition.
• Tyres are changed at least once annually as a precautionary measure, or earlier if inspections indicate the need.
• Tread depth below 1.6mm and the tread wear indicator that is flushed with the tyre shall trigger immediate replacement regardless of schedule.
• This inspection is done concurrently when the car is sent into the authorized workshop for servicing.

1.4 Cleanliness Standard

1.5 Reporting Defects

2.1 Purpose

2.2 Definition

2.3 Qualifying Events

• The vehicle is found to be in a non-roadworthy condition at the time of the booking.
• The vehicle cannot be unlocked or accessed through no fault of the customer.
• The vehicle suffers a mechanical breakdown during the booking period not caused by the customer.

2.4 Compensation Available

2.5 Claim Process

• submitting a claim via the app under 'Live Chat'
• emailing hello@getgo.sg

2.6 Exclusions

• Vehicle defects caused by the customer's misuse or negligence.
• User has consumed the entire booking period.
• Events of force majeure (e.g., natural disasters, civil unrest).

3.1 Purpose

3.2 Late Return Policy

3.2.1 Late Return Charges

3.2.2 Occupied Reserved Parking Lots

• Contact Live Chat support to report the blocked lot;
• Report evidence of the occupied lot through the One Service app;
• Return the vehicle to the nearest available lot and share the photo of the updated parking lot with Live Chat before ending the booking.

3.3 Vehicle Damage Liability

3.3.1 Customer Liability

• Repair costs for any damage caused during the booking period.
• An excess/deductible amount per incident as shown in the table below. The rates for Standard and Enhanced CDW are included for comparison.

• Loss of use charges for the duration that the vehicle is unavailable for booking while it is undergoing repair.
• Administrative fee.

3.3.2 Collision Damage Waiver (CDW)

3.4 Accidents & Damage Reporting

4.1 Purpose

4.2 Cancellation & Changes

4.3 Refund Processing

4.4 Exceptions

5.1 Purpose

5.2 Subscription Fee Terms

• Membership fees: SGD$5.99 per month.
• Membership fees are charged monthly.
• Customers may opt out of membership renewal at any time by cancelling via the app under 'Cancel Subscription'.
• GetGo does not charge membership fees for accounts that have been suspended. Membership fees shall cease from the date the account is suspended.

5.3 Refund of Subscription

6.1 Purpose

6.2 Promo Code Terms & Conditions

• Each promo code may be used once per customer unless otherwise stated.
• Promo codes are not transferable and have no cash value.
• Promo codes cannot be combined with other promotional offers unless expressly stated.
• Promo codes are valid only for the period stated at the time of issuance. Codes cannot be extended or reactivated after expiry.
• Promo codes may have specific conditions that need to be fulfilled before they are applicable for use.
• GetGo reserves the right to cancel or modify promo codes in the event of suspected fraud or misuse.

6.3 How to Redeem

6.4 Disputes

7.1 Purpose

7.2 Pricing Components to be Displayed

7.3 Price Display Requirements

• All prices shall be shown in Singapore Dollars (SGD).
• Prices must be shown clearly at the booking screen before final confirmation.
• A total price summary, not including the mileage charge shall be displayed before the customer confirms payment at the point of booking.
• A total booking fee, inclusive of the mileage charge incurred shall be charged and displayed at the end of the booking.
• Prices displayed on marketing materials, during the valid period, shall match those shown at checkout.

7.4 Driving, Tolls or Parking Offence

• Any penalties or summons incurred by the user during their booking shall be referred to the authorities directly for repayment.

8.1 Accepted Payment Methods

8.2 Currency

8.3 Use of Customer Payment Information

8.4 Recurring Charges

9.1 Accurate Charging (A9)

10.1 Reparation Fees & Claims Breakdown (A10)

10.1.1 Standard Damage Charge Components

10.1.2 Claims Process

• Notify the customer in writing within 5 business days of the identification.
• Provide a detailed itemised breakdown of all fees being claimed.
• Attach supporting documentation (e.g., repair invoice, photographic evidence, LTA/SPF notices).
• Allow the customer 3 business days to respond or dispute the claim before collection effort is escalated.

11.1 Purpose

11.2 Data Collected

• Full name
• NRIC / FIN / Passport number (for identity verification)
• Driving licence details
• Contact details (email address, mobile number)
• Payment information (processed via secure payment gateway)
• Booking and usage history

11.3 Purpose of Data Collection

• Completing and managing booking transactions.
• Verifying customer eligibility to drive (licence verification).
• Processing payments and issuing receipts.
• Managing customer accounts.
• Communicating with customers regarding their bookings.
• Meeting legal or regulatory obligations.
• Marketing with consent

11.4 Data Storage & Security