Ready for your first trip with GetGo?
Let's roll!
We get it — your first booking can feel like a big deal, and you might have a few questions. Which is why we’ve prepared this handy guide for you.
Think of this space as your GetGo buddy. We've packed it with tips so that you can minimise surprises, stay protected on the road, and have a safe and comfortable drive. Enjoy peace of mind, every time.
Think of this space as your GetGo buddy. We've packed it with tips so that you can minimise surprises, stay protected on the road, and have a safe and comfortable drive. Enjoy peace of mind, every time.
Know your costs are under control
At GetGo, we’re always here to support you through every drive.
We know incidents can happen, so we offer Collision Damage Waiver (CDW) options to cap your out-of-pocket costs and keep repairs fair and transparent.
We know incidents can happen, so we offer Collision Damage Waiver (CDW) options to cap your out-of-pocket costs and keep repairs fair and transparent.
Cut your costs with CDW
With CDW, your repair costs are capped, giving you peace of mind every time you drive.
Choose your cover
Pick Standard or Enhanced CDW — two tiers designed to fit your comfort level and budget.
Added cover, added confidence
Auto insurance is required by law, but CDW goes further — adding protection to keep costs under control.
An easy add-on
Just select your preferred CDW tier when booking — simple, fast, and reassuring.
Collision Damage Waiver (CDW)
An add-on that caps how much you’ll pay for repairs. To help safeguard yourself, we strongly encourage all GetGoers to opt-in for a CDW tier that suits your needs.
If you’re an experienced driver, here’s how your out-of-pocket repair costs will be capped in the event of an accident.
If you’re an experienced driver, here’s how your out-of-pocket repair costs will be capped in the event of an accident.
Without CDW
You may pay full repair fees of up to $6,600
Standard CDW
Your repair cost is capped at $2,300
($1,150 for Third-Party Damage and Own Damage each)
Saves you up to $4,300 for just 5% of your bill
Enhanced CDW
Your repair cost is capped at $900
($450 for Third-Party Damage and Own Damage each)
Saves you up to $5,700 for just 10% of your bill
CDW does not cover Loss of Use and admin fees. These values are only for experienced drivers driving all vehicle categories except Luxury.
Know how to stay in control
With the Vehicle Condition Report (VCR), it’s easy to capture the car’s condition before and after, so the booking record reflects your drive — not theirs.
Completing it is simple! Here’s a step-by-step walkthrough on how to do it.
Completing it is simple! Here’s a step-by-step walkthrough on how to do it.
Recap for completing your Vehicle Condition Report
Snap before and after
Quickly capture the car’s condition at the start and end of your trip — all through VCR.
Cover all angles
Front, back, and both sides — take clear photos and upload them straight into the app.
Keep a copy
Your photos are saved to your phone automatically, so you’ll always have them handy.
Use your buffer time
Make good use of the 15-minute grace period before and after your booking to complete your VCR.
We review your photos
Our team references your before-and-after photos to assess the car’s condition — keeping the record clear for your trip.
Know what you’re paying for
Transparency is what drives us at GetGo. That’s why our pricing is clear and simple — no surprises, just straightforward costs you can see upfront.
Pay only for what you use
Our pricing is clear: just hours, mileage, and a small platform fee. Nothing hidden. We’ve even created a price calculator just for you!
No deposit or membership fees
Start driving with no upfront commitments at all.
Fuel and charging, on us
What fuels your trip is already covered, so you can focus at the wheel, not the bill.
Extra protection with CDW
CDW is an add-on that limits repair costs in the event of an accident — and it’s highly recommended for peace of mind.
Helpful articles
Collision Damage Waiver and insurance
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